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Our on-line store is open 24/7 and we ship Monday through Friday, excluding some holidays. Orders received for products without shipping restrictions on its product page will ship the same business day when received before 12:00 p.m. PST. Orders in high demand will have an estimated production time listed on its product page and will ship according to the date listed.
For all models with the QL2/ QL2.1 system, except for ORTLIEB Office-Bag.
Worn, broken or lost mounting hooks? Replace your QL2.1 hooks with a new set of QL2.1 hooks and plastic handle.
If the new hooks are too loose on your bike rack, use the appropriate hook inserts for a snug fit.
FURTHER DETAILS:
+ 2 QL2.1 hooks (16 mm) with plastic handle
+ 1 pair each of hook inserts in sizes 8 mm, 10 mm and 12 mm
We are a Seattle, WA based outdoor gear store with a mission to make climbing, backpacking, skiing & mountaineering accessible and enjoyable for everyone.
© 2026, Master Store
