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Our on-line store is open 24/7 and we ship Monday through Friday, excluding some holidays. Orders received for products without shipping restrictions on its product page will ship the same business day when received before 12:00 p.m. PST. Orders in high demand will have an estimated production time listed on its product page and will ship according to the date listed.
The heating element model used in the Big Chief and Little Chief Electric Smokers has changed over time. The elements in the Big Chief and the Little Chief are also different. If you need to replace your current heating element in your smoker you should do so with the exact same size and model that is current installed. To determine which size and model you need to order it is best to carefully remove the current heating element (be sure the smoker is unplugged and off and the element is cold to the touch) and measure its exact size to know which new one to order.
We are a Seattle, WA based outdoor gear store with a mission to make climbing, backpacking, skiing & mountaineering accessible and enjoyable for everyone.
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